Returns & Exchange

Returns & Exchanges

COVID-19 Update:

Please do not return the products to the returns address below as it might not get delivered or processed. Instead, we recommend that you contact us via email or offline chat if you wish to return the products. We will advise you on the next steps. We are experiencing longer than usual response times for your emails. We apologise for any inconvenience this may cause and appreciate your patience.

45 Days Returns:

Buying a gift for someone? We understand that you may have to change the product you thought was perfect. We offer 45 Days returns period, for that extra peace of mind. We would like to make your experience as easy and effortless as possible hence why you can return/exchange any product within 45 days as long as the product is in original condition and has not been used or damaged.

1.   Send it to us
Please post all the contents to  
    MK16 0EX 

Please use recorded delivery.

Please include your order number and reason for exchange / return.
2.   Notify us (Optional)
Please let us know so we can be ready to process your exchange / refund speedily.

Send us a message or use chat option on the website or ring us on: 01908 983500
3.   Hear from us
We aim to process your request within 48 hours of receiving the product. We will notify you once the exchange has been dispatched / refund processed.